Microsoft 365 setup and support in Geelong
Tell us how your team uses email and shared files, and where access gets in the way. Avera scopes Microsoft 365 setup, migration and support for businesses in Geelong, Torquay and the wider Surf Coast region.
Start with accounts and ownership
Before changing anything, we need to know who owns the domain and Microsoft tenant, which accounts people use and who can authorise access. Bring those details to the scoping conversation; do not send passwords through the enquiry form.
New starters, shared mailboxes and staff leaving the business need clear responsibilities. We agree the administration work you need rather than assume your subscription covers it.
Scope migration before moving mail
The existing mail provider, mailbox sizes, shared addresses and device setup affect a migration. We review those dependencies and agree the changeover plan before work begins.
File locations and permissions need a separate review. Tell us what people share and who should have access so we can scope the work around the team. We do not promise a disruption-free migration without assessing the current setup.
Licences and support are separate decisions
Microsoft sells subscriptions with different applications and entitlements. We confirm the licence requirements for the agreed work and quote licensing separately from setup or migration.
Ongoing account administration and support need their own scope. If the issue extends beyond Microsoft 365 to devices or other systems, discuss business IT support alongside the project.
Questions about the scope
Can you move our existing business email?
We assess the current provider, domain access, mailboxes and devices first. That determines the migration scope, any limitations and the changeover plan.
Does buying Microsoft 365 include your support?
No. Microsoft licensing and Avera setup, migration or ongoing support are separate. Your quote sets out which work we will do and which subscriptions you need.
Can you help with an existing Microsoft 365 account?
Yes, start by describing the account or access problem. We need to confirm ownership and administrator access before agreeing the work. Do not include passwords in your enquiry.