Get booked while you're still on the tools.
Most enquiries land while you're mid-job. If they don't hear back fast, they ring the next number on the list.
78%
pick whoever replies first
80%
of callers skip voicemail
5.0
from 125+ Google reviews
Three ways an enquiry dies.
Getting the enquiry was the expensive part. Losing it after that is the part nobody notices.
The missed call
You're on the tools, so it rings out. Most callers won't leave a voicemail, and they don't ring back. They ring the next number.
The slow reply
The website enquiry sits in email until tonight. By then they have two quotes and one of them has already called back.
The back-and-forth
Six messages to land on a time. Somewhere around the fourth, half of them stop replying.
Every missed call
is one you paid for.
Ads, reviews and word of mouth all exist to make the phone ring. It rang. Nobody heard it.
Every enquiry gets an answer.
We start where you're losing the most, and wire that first.
The missed call
A missed call gets a text back within a minute, with a way to book. The enquiry holds while you finish the job.
The slow reply
Every enquiry lands in one place and gets an acknowledgement straight away. You reply between jobs, from your phone.
The back-and-forth
A booking link with your real availability. They pick a slot and it lands in your calendar.
None of this needs you to be quicker. It answers while you're busy, and the booking is there when you look up.
The questions we get.
Usually speed. People often enquire with more than one business, and one widely quoted study found 78% go with whoever replies first. If your reply comes tonight, someone else quoted at lunch.
Get back to them fast. An automatic text after a missed call tells the caller you've seen it and gives them a way to book or reply while you're on the tools. Plenty of people who won't leave a voicemail will text back.
It depends on the job. Fixed jobs, like a service or a clean, suit online booking. Jobs that need a look first suit a booked callback or site visit. Either beats a week of phone tag.
Not if it's written in your words and only covers the first reply. After that it's you talking.
Usually. Most job systems, ServiceM8 included, can create the job from a website form or booking link, so nobody retypes it.
No. Bookings land in the calendar you already use and replies come from your normal phone. A tool that needs you to change habits won't survive a busy week, so we don't build with those.
Yes. We're a ServiceM8 Certified Partner. If you already run it, we set up the quoting and booking side so enquiries stop leaking. If you're new to it, what you pay us for setup comes back as ServiceM8 account credit, up to $2,000.
The services behind it.
Each has its own page with the scope and the questions we get.
Read before you decide.
Guides and blog posts that go into more detail.
The next enquiry
should end in a booking.
Tell us how enquiries reach you now. We'll find where they leak.
We reply within one business day.