Business IT that someone actually owns.
Computers that stay patched, Microsoft 365 with a proper admin, and one number to call when something stops working.
4 hours
urgent response target
Monthly
patch and health report
5.0
from 125+ Google reviews
Three things nobody owns.
In a small business, IT is everyone's side job. These are the parts that slip first.
The computers
One laptop hasn't updated since last year. Another restarts itself mid-quote. Nobody knows which machines are covered by what.
Microsoft 365
The new starter waits two days for an email address. The person who left still has access. The admin login lives in a notebook.
Who you call
A nephew, a number from a fridge magnet, or a different tech each time who needs the whole setup explained again.
Small problems,
every single day.
No single outage sinks you. It's the ten minutes here and the lost afternoon there, taken out of the people you pay to do the actual work.
One plan, written down.
Covered computers, Microsoft 365 admin and support hours in one schedule you sign. Bigger jobs, like an email move, are quoted on their own.
Watched and patched
We watch every covered computer and push updates on a schedule, and nothing restarts without warning. A health report lands each month.
Accounts with an owner
Starters get set up, leavers get locked out the day they go, and resets get handled. A person you nominate signs off each change.
People who know your setup
You call the same team every time, and we keep notes on your setup so nobody starts from zero. Extra work is quoted before it starts.
Weekdays 9 to 5, with urgent jobs picked up inside four business hours and the rest by the next business day. Ending it takes 30 days' notice, and every login comes back to you.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
A monthly arrangement where we look after your computers and accounts before they break, instead of being called after. What it covers is listed in the schedule you sign.
It scales with headcount: how many computers we cover and whether Microsoft 365 is part of it. You get a written figure once we've seen the setup, not a rate card.
No. We quote licences separately from our work, so you can see what goes to Microsoft and what comes to us.
Yes. A move is a one-off project, quoted after we check the current provider, mailboxes and who owns the domain.
When a job needs hands on the hardware, yes, across Geelong, the Surf Coast and Golden Plains. Most day-to-day fixes are done remotely, so you're not waiting for a drive.
Yes, as its own item in the schedule. Cloud storage keeps files in sync, which is different from keeping a copy you can restore from.
Yes. We start with who owns the accounts and admin logins, then plan the handover so nothing is locked out on the day.
Give 30 days' written notice. We hand over every admin login and our notes on your setup, so whoever comes next isn't starting blind.
Show us the
setup you have.
Tell us how many people and computers you've got. We'll come back with what we'd look after, and what we'd leave alone.
We reply within one business day.