Belmont IT support for shops, salons and clinics.
Saturday morning, the counter computer won’t start and the booking screen is blank. You need it back before the next client.
4 hours
urgent response target
Monthly
patch and health report
5.0
from 125+ Google reviews
Three gaps behind the counter.
Usually a shop or clinic with a counter computer, a few tablets and nobody whose job is IT.
Customers on the shop wifi
The wifi password is on the wall, and the same network runs the counter computer and the card reader.
One login for the whole team
Everyone signs in as "reception", so when someone leaves, the password stays with them.
Backups nobody has tested
The client records are backed up, probably, to a drive in the back room nobody has checked.
A shop has no spare computer.
When the counter computer stops, bookings, sales and the next client all wait. A small shop feels that within the hour.
Your counter, devices and accounts, looked after.
One schedule lists the computers and tablets we cover, the accounts we manage and your support hours.
Guest wifi kept apart
A separate guest network for customers, so the shop’s own devices stay on their own.
A login for each person
Accounts for each staff member, multi-factor sign-in, and access removed the day someone leaves.
Backups we restore to prove
Automatic backups off site, with a restore tested so you know the records come back.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
Most providers charge monthly, per user or per device, with licences such as Microsoft 365 billed separately. One-off jobs like new wifi are usually quoted on their own.
No. Give customers a separate guest network so they can’t see the shop’s computers, printers or payment devices.
It is risky. Shared logins can’t use multi-factor sign-in properly, and you can’t remove one person’s access without changing it for everyone.
Yes, on every account. Microsoft reports that it blocks more than 99.9% of account compromise attacks.
Support runs 9 to 5 on weekdays, except Victorian public holidays. We aim to respond to urgent issues within four business hours and to everything else within one business day.
No. We support shops, clinics and offices across Geelong, the Surf Coast and Golden Plains, and come out when a job needs hands on the hardware.
Read before you decide.
Guides and blog posts that go into more detail.
Worth a look first.
Three places to go before you get in touch.
Tell us what
keeps breaking.
We'll check your wifi, logins and backups, then tell you what to sort first.
We reply within one business day.