Grovedale IT support for the office and the vans.
A tradie leaves their phone at a Torquay job. It has your email, your jobs and your customers on it.
4 hours
urgent response target
1 day
for everything else
5.0
from 125+ Google reviews
Three gaps in trade offices.
Usually a small office, a few utes and phones that carry the business between them.
Phones with no lock
Work phones and tablets with no passcode, no tracking and the boss’s email on all of them.
Business email on Gmail
The business runs on a personal Gmail or BigPond address, with no way to give staff their own.
One office PC holds everything
Quotes, invoices and photos live on the office computer. If it dies, so does the paperwork.
The office stops the vans.
When the office computer or email goes down, nobody gets the next job sheet. The crew waits in the ute while the morning goes.
Office, phones and accounts, looked after.
One schedule lists the computers and devices we cover, the Microsoft 365 admin we handle and your support hours.
Devices you can wipe
Passcodes, tracking and remote wipe on every work device, so a lost phone is a nuisance, not a breach.
Email the business owns
Microsoft 365 on your own domain, with a mailbox per person and shared ones for jobs and accounts.
Files that survive a dead PC
Files moved to OneDrive or SharePoint, backed up off site and reachable from the job.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
Most providers charge monthly, per user or per device, with licences such as Microsoft 365 billed separately. Projects like an email move are usually quoted on their own.
If it is managed, you can lock or wipe it remotely and change the account password. If it isn’t, whoever finds it can open your email.
It works until you hire someone or sell the business. The address belongs to a person, not the business, and you can’t give staff their own mailbox on it.
Yes, on every account. Microsoft reports that it blocks more than 99.9% of account compromise attacks.
Support runs 9 to 5 on weekdays, except Victorian public holidays. We aim to respond to urgent issues within four business hours and to everything else within one business day.
No. We support trades and offices across Geelong, the Surf Coast and Golden Plains, and come out when a job needs hands on the hardware.
Read before you decide.
Guides and blog posts that go into more detail.
Worth a look first.
Three places to go before you get in touch.
Tell us where
the time goes.
We'll check your devices, email and backups, then tell you what to sort first.
We reply within one business day.