Highton IT support for clinics and small offices.
A new physio starts Monday at your Highton clinic. Their email and logins are ready before they walk in.
4 hours
urgent response target
Monthly
patch and health report
5.0
from 125+ Google reviews
Three gaps we find in small practices.
Usually a clinic or office with a handful of computers and no one on staff whose job is IT.
Only one person has admin
Whoever set up Microsoft 365 has moved on, and nobody else has the admin login.
Sensitive records, basic security
Client notes on computers with no multi-factor sign-in and months of missed updates.
Help means joining a queue
You log a ticket with a big provider and wait for someone who has never seen your setup.
One stuck computer stalls the front desk.
A practice with two or three computers has no spare. When the front desk one stops, appointments run late and the phone rings out.
Your computers and accounts, looked after.
One schedule lists the computers we cover, the Microsoft 365 admin we handle and your support hours.
Admin owned by the business
The owner login in the business's name, with access recorded and handed over properly.
The basics done properly
Multi-factor sign-in on every account, monthly patching and tested backups, built on the Essential Eight.
Someone who already knows you
A small team with your setup on file, and any chargeable work agreed before it starts.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
Most providers charge monthly, per user or per device, with licences such as Microsoft 365 billed separately. One-off projects like an email move are usually quoted on their own.
Yes. Health service providers are covered by the Privacy Act whatever their size, and serious data breaches must be reported under the Notifiable Data Breaches scheme. For a clinic, multi-factor sign-in, updates and tested backups are part of meeting that.
Yes, on every account. Microsoft reports that it blocks more than 99.9% of account compromise attacks.
Yes. We start by confirming the business owns its accounts and admin logins, then plan the handover so nobody is locked out on the day.
Support runs 9 to 5 on weekdays, except Victorian public holidays. We aim to respond to urgent issues within four business hours and to everything else within one business day.
No. We support clinics and offices across Geelong, the Surf Coast and Golden Plains, and come out when a job needs hands on the hardware.
Worth a look first.
Three places to go before you get in touch.
Tell us where
the time goes.
We'll check who holds your admin logins and whether your computers are up to date, then tell you what to sort first.
We reply within one business day.