Lara IT support without waiting for someone to drive out.
Email stops at your Lara office mid-morning. We connect remotely and have it running before anyone needs the car.
4 hours
urgent response target
Monthly
patch and health report
5.0
from 125+ Google reviews
Three gaps in Lara offices.
Usually a small office or clinic with a handful of computers and nobody on staff whose job is IT.
Every fix waits for a visit
The only option is someone driving out, so a five-minute fix waits until they are next in the area.
A server in the cupboard
An old server or storage box holds the shared files. Nobody knows how old it is or whether it is backed up.
Leavers still have access
A staff member left last year and can still sign in to email and the shared files.
A morning lost to one problem.
In a small office, one stuck computer or a dead inbox stops the day. Waiting for someone to drive out makes it longer.
Your computers and accounts, looked after.
One schedule lists the computers we cover, the Microsoft 365 admin we handle and your support hours.
Remote first
Secure remote support on every computer, so most problems are fixed without anyone travelling.
Files somewhere safer
Shared files moved to SharePoint or OneDrive, or the old box backed up properly until it is replaced.
Access that ends on the day
An account list kept current, with access removed the day someone leaves.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
Most providers charge monthly, per user or per device, with licences such as Microsoft 365 billed separately. One-off projects like replacing a server are usually quoted on their own.
Most of it. Sign-in problems, email, updates and software issues can all be fixed remotely. Hardware faults, network gear and new installs still need a visit.
Most small offices don’t. Shared files work well in SharePoint or OneDrive. A server still makes sense for some software that has to run locally.
Yes, on every account. Microsoft reports that it blocks more than 99.9% of account compromise attacks.
Support runs 9 to 5 on weekdays, except Victorian public holidays. We aim to respond to urgent issues within four business hours and to everything else within one business day.
No. We support offices and clinics across Geelong, the Surf Coast and Golden Plains, and come out when a job needs hands on the hardware.
Read before you decide.
Guides and blog posts that go into more detail.
Worth a look first.
Three places to go before you get in touch.
Tell us what
keeps breaking.
We'll check who has access, whether your files are backed up and what can be fixed remotely, then tell you what to sort first.
We reply within one business day.