Waurn Ponds IT support for when the network drops out.
The counter computer drops off the Wi-Fi mid-sale. The person you call has your network written down.
4 hours
urgent response target
Monthly
patch and health report
5.0
from 125+ Google reviews
Three gaps in Waurn Ponds shops and offices.
They turn up wherever a few computers have grown without anyone in charge of them.
The network grew by accident
A modem from the provider, a second router someone added, and Wi-Fi nobody can log into.
People who left can still log in
A staff member left months ago and can still read the shared inbox.
Nobody knows if the backup works
There's a backup drive on the shelf. Nobody has checked it since it was plugged in.
The owner ends up as the IT person.
A slow login one day, a printer that vanishes off the network the next. Each one pulls you off paid work.
One plan and one number to call.
We look after the network, the computers and the Microsoft 365 accounts, all listed in one schedule you sign.
A network someone wrote down
Equipment, passwords and settings recorded, with guest Wi-Fi kept apart from the office.
Access that ends on the last day
Starters set up before day one, and leavers removed on their last day.
Backups that get tested
A copy kept off site, with a test restore on a set schedule.
“Brayden has been my IT tech support for my privately run business for several years.”
Jack Amanatidis
Google review
5.0 from 125+ Google reviews. Read them on Google
The questions we get.
Usually a monthly fee per user or device, with licences such as Microsoft 365 billed separately. Network fixes and new equipment are normally quoted as one-off jobs.
Yes. A separate guest network stops customers' devices reaching your computers and printers. Most business routers can run one.
Turn their accounts off on their last day and change any passwords they knew. Their email and files can be kept for the business before the licence is removed.
Anything you couldn't recreate, such as email, shared files and accounting data. Keep at least one copy off site, and restore a file from it now and then to prove it works.
Weekdays 9 to 5, outside Victorian public holidays. Urgent issues within four business hours, everything else within one business day.
No. We look after shops and offices across Geelong, the Surf Coast and Golden Plains, and come out when a job needs hands on the hardware.
Worth a look first.
Three places to go before you get in touch.
Tell us what
keeps dropping out.
We'll map your network, check whether your backup restores and tell you what we'd fix first.
We reply within one business day.